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Return Policies

Disclaimer


The University Book Store reserves the right and has the responsibility to refuse any refund or buyback where there has been an abuse of these policies. All refunds are handled at the discretion of the University Book Store management.

Textbook Return Policy

  • Receipt required.
  • Refunds for purchases made with cash or check are paid in cash.
  • Refunds for purchases made with a credit card, debit card, CyCash or UBill are credited to the same card/account.
  • Fall textbooks purchased/rented before July 15 are not eligible for refund or exchange - all sales are final.
  • Spring textbooks purchased/rented before December 1 are not eligible for refund or exchange - all sales are final.
  • All refunds must be made within time limit.
    • Fall & Spring full semester courses within 6 days from the first day of classes.
    • Fall & Spring half semester courses (8-week courses) refunded for 5 days after start date of class.
    • Summer full semester courses (8-week courses) refunded for 5 days after start date of class.
    • All short sessions (less than 8-week courses) refunded for 3 days after start date of class.
  • Course packets, calculators, and study guides are nonrefundable.
  • Textbooks must be in purchased condition for a full refund. There will be no refunds for packaged texts if the shrink-wrap package or seal on box is broken, damaged, or items are missing.
  • Defective books/disks are replaced or refunded at the discretion of University Book Store management.
  • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.

General Books & Merchandise

  • Receipt required.
  • Refunds for purchases made with cash, check, or debit card are paid in cash.
  • Refunds for purchases made with a credit card are credited to the same card.
  • General Books & Merchandise may be returned within 30 days if in new condition. Excludes Textbooks.
  • After 30 days, refunds will be given for defective merchandise at the store's discretion.
  • Special orders must have prior approval for return.
  • No refunds allowed on general books with software if the disk sleeve has been opened, unless the disk is defective.
  • No refunds on test preps, study guides, job and career guides, computer books or sale/clearance merchandise.
  • No returns will be allowed on gift card purchases.
  • In-store credit or exchange given within 30 days for gifts without a receipt.
  • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.

Tech CYte Return Policy

Merchandise must be returned in the original, unopened packaging or shrink wrap.

  • No returns/exchanges on open batteries, ink/toner, printers, special order computers/tablets, video games, or storage.
  • Merchandise must be returned within 7 days accompanied by the original receipt.
  • No refunds on calculators or sale merchandise.
  • No returns on open in-ear headphones. Exchanges for same product only, after Tech CYte verification of defect.
  • Computer returns are subject to a restock fee of 15% of the order on both personal and departmental purchases.
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