Iowa State University Book Store Return Policy



General Return Policy


The general return policy applies to all of the departments listed belonw, along with each department's respective return policy:

  • All returns require a receipt
  • Returns made within the permitted timeframe are refunded to the same method of purchase (i.e. purchases made on credit card will be refunded to the same credit card)
  • Only exchanges may be made with gift receipts – no refunds
  • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges
  • Clearance items are non-returnable (Marked on a receipt with *)
  • Gift Cards are non-returnable

  • Lab coats, paper, photography, paint, markers, pens, and pencils, organic chemistry sets, wood, cardboard, canvas, glue and adhesives, products that are not sealed, clearance items, or any open items cannot be returned
  • Only sealed product still in original packaging are returnable and only within 14 days from date of purchase
  • Calculators can only be returned if unopened, still in original packaging, and within 14 days of purchase
  • Any other cases, see Art and Supplies supervisor before accepting returns

  • Quick study guides or course packets are non-refundable without supervisor approval
  • Textbooks can be returned during the first week of classes without a drop slip. Returns the second week of classes require proof of drop. After that timeframe, textbooks are non-returnable

  • Graduation products may not be returned if opened and/or worn
  • No returns will be allowed on customized merchandise, including Doctoral custom attire, custom stoles, customized announcements, custom hoods, custom diploma frames, and fitted tams
  • If graduation product is in sealed packaging, it can be exchanged for a different size and/or color or returned within 30 days with receipt
  • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges

  • Clothing and Gifts are returnable within 30 days from date of purchase
  • Clearance, hot-market (timed event), and some promotional items are non-refundable. Clothing may be exchanged for different sizing at a supervisor’s discretion
  • Items may not be returned with any noticeable wear/stains/odors/damages. Defects require a supervisor approval to determine if it is a manufacturer defect

  • Technology items still in the original packaging and containing all original materials are returnable within 14 days from date of purchase
  • Opened products are subject to a 15% restocking fee
  • All sales on clearance and custom items are final and not eligible for return
  • Calculators can only be returned if unopened, still in original packaging, and within 14 days of purchase
  • Technology items must be returned at TechCyte

  • Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges
  • Online Order Returns made outside of return period must contact Book Store E-Commerce for approval. No returns will be accepted otherwise
  • Clothing and Gifts are returnable within 30 days from date of delivery
    • Clearance, hot-market (timed event), and some promotional items are non-refundable. Clothing may be exchanged for different sizing at a supervisor’s discretion
    • Items may not be returned with any noticeable wear/stains/odors/damages. Defects require a supervisor approval to determine if it is a manufacturer defect
  • Art and Supplies including lab coats, paper, photography, paint, markers, pens, and pencils, organic chemistry sets, wood, cardboard, canvas, glue and adhesives, products that are not sealed, clearance items, or any open items cannot be returned
    • Only sealed product still in original packaging are returnable and only within 14 days from date of delivery
    • Calculators can only be returned if unopened, still in original packaging, and within 14 days of purchase
  • Technology items still in the original packaging and containing all original materials are returnable within 14 days from date of purchase
    • Opened products are subject to a 15% restocking fee
    • All sales on clearance and custom items are final and not eligible for return


Disclaimer

The University Book Store reserves the right and has the responsibility to refuse any refund or buyback where there has been an abuse of these policies. All refunds are handled at the discretion of the University Book Store management.