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Receipt Lookup Request

If your payment method was Credit card (including ISU P-Card), cash, check, or unknown:

Receipt lookup requests can be submitted using the following form if the payment was credit card, check, or cash. There is a $10 fee to lookup for this request. Please read the instructions in the description area before submitting. Requests for unknown payment methods can also be submitted using this form, but must include an ISU ID and can only be found if the ISU ID was captured at some point during the transaction.

If you ordered through our website and paid by credit card, your purchase history will be listed under Track Orders after logging into your account. Orders are archived after 6 months. If your order is not listed or you placed the order as a guest, the email you received when your order was processed can be used for tax purposes. The email comes from ubsorder@iastate.edu and has the subject of "ISU Book Store Order Processed" or "Your Pick Up Order Has Been Processed!" If you no longer have the email, please email us at isubookstore@iastate.edu to request a copy.

If your payment method was Ubill:

If you paid for the purchase with your Ubill, please see AccessPlus. Detailed purchase information can be found in the month you made the purchase by clicking on the link in your Ubill details. Please note that course material purchases applied to your Ubill will be included in your 1098 tax form supplied by ISU.

If you no longer have AccessPlus, there is no charge for single transaction lookups for a Ubill charge. A $10 fee will be applied for multiple receipt requests or signature copy requests (available for in-store purchases only). To request multiple Ubill receipts with or without the signature, please contact us at isubookstore@iastate.edu and include the following info: ISU ID, Date Range of requested transactions, and if signature copies are required (in-store purchases only).

If your payment method was an ISU Department Fund Account:

All ISU Book Store department charges should appear in KFS, including the detail of the items purchased. The exception to this is special order items. All special order items appear on the receipt as the same item number with just the description of special order. We also email copies of many receipts if the email address is provided. These emails come from isubookstore-receipt@iastate.edu and should have the subject "Receipt for your ISU Book Store Purchase on MM-DD-YYYY."

Please see the following instructions on how to find your detailed charges in KFS:

(KFS Instructions Coming soon!) 

If the information in KFS is not enough, you may request a receipt lookup for ISU department charge. There will be a $10 fee assessed for this service. To request ISU Department receipts with or without the signature, please contact us at isubookstore@iastate.edu and include the following info: Dept. Fund Account Number (include section and project if applicable), Date Range of requested transactions, and if signature copies are required (in-store purchases only).

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