Return Policies

Textbook, eBook, and Access Code Return Policy

• Receipt required if purchased instore. Otherwise, return requests purchased online can be requested through your ISU BookStore account.
• Refunds for purchases made with cash or check are paid in cash.
• Refunds for purchases made with a credit card, debit card, UBill are credited to the same card/account.
• Fall textbooks purchased before July 15th are not eligible for refund or exchange - all sales are final.
• Spring textbooks purchased before December 1st are not eligible for refund or exchange - all sales are final.
• Fall eBooks and Access Codes purchased before July 15th are only eligible for refund if the materials have not been redeemed or accessed.
• Spring eBooks and Access Codes purchased before December 1st are only eligible for refund if the materials have not been redeemed or accessed.
• All refunds must be made within time limit.
  • Fall & Spring full semester courses within 10 days from the first day of classes.
  • Fall & Spring half semester courses (8-week courses) refunded for 5 days after start date of class.
  • Summer full semester courses (8-week courses) refunded for 5 days after start date of class.
  • All short sessions (less than 8-week courses) refunded for 3 days after start date of class.
• Course packets, calculators, and quick study guides are nonrefundable.
• Textbooks must be in purchased condition for a full refund. There will be no refunds for packaged texts if the shrink-wrap package or seal on box is broken, damaged, or items are missing.
• Defective books, eBooks, and access codes are replaced or refunded at the discretion of University Book Store management.
• Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.

General Books & Merchandise

• Receipt required.
• Refunds for purchases made with cash, check, or debit card are paid in cash.
• Refunds for purchases made with a credit card are credited to the same card.
• General Books & Merchandise may be returned within 30 days if in new condition. Excludes Textbooks.
• After 30 days, refunds will be given for defective merchandise at the store's discretion.
• Special orders must have prior approval for return.
• No refunds allowed on general books with software if the disk sleeve has been opened, unless the disk is defective.
• No refunds on test preps, study guides, job and career guides, computer books or sale/clearance merchandise.
• No returns will be allowed on gift card purchases.
• In-store credit or exchange given within 30 days for gifts without a receipt.
• Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.
• All sales are final on sale/clearance items. No returns or exchanges will be accepted.

TechCyte Return Policy

• Merchandise must be returned in the original, unopened packaging or shrink wrap.
• Merchandise must be returned within 14 days accompanied by the original receipt.
• No returns/exchanges on open batteries, ink/toner, printers, special order computers/tablets, or storage.
• No returns on sale merchandise.
• No returns on open calculators or headphones. Exchanges for same product only, after TechCyte verification of defect.
• Technology returns are subject to a restocking fee of 15% of the order on both personal and departmental purchases.

Graduation Return Policy

• Receipt required.
• Refunds for purchases made with cash or debit card are paid in cash.
• Refunds for purchases made with a credit card are credited to the same card.
• Graduation products may not be returned if opened and/or worn.
• No returns will be allowed on customized merchandise, including PhD custom attire, custom stoles, customized announcements, custom hoods, custom diploma frames, and fitted tams.
• If graduation product is in sealed packaging, it can be exchanged for a different size and/or color.
• Shipping charges are not refunded on returns. Exchanges are subject to new shipping charges.