SHIPPING INFO


PLEASE NOTE:

  • Orders with "shipping" placed after 12:00 PM will be shipped next business day
  • Orders are NOT processed/shipped on Saturdays, Sundays, or holidays.
  • Shipping charges will not be refunded on returns.
  • Exchanges will be subject to new shipping charges.

  • In-Store Pick Up


    Curb-Side Pick Up and In-Store Pick Up orders are processed Monday-Friday only and typically take 1-2 days, but could take longer during busy seasons. Your order will not be available for pick up until you receive an email letting you know your order is ready. You must pick up your order on the chosen pick up date(s) OR within 7 days of receiving your order pick up email if no dates are specified. If you fail to pickup your order within this timeframe, your order will be canceled. If you cannot pick up your order within this deadline, please contact us to make alternate arrangements.

    CURBSIDE PICK UP - Mon-Fri (9:00am to 4:30pm):
    Please follow the instructions you received by email for curbside pickup and call 515-294-8357 when you arrive. Parking locations change based on building construction. We'll bring your order out to you and you'll be on your way!

    IN-STORE PICK-UP: 
    Come to the TechCyte counter inside the ISU Book Store. This is the counter closest to the parking ramp entrance. You will be required to show a photo ID or University ID when picking up. 

    Shipping Rates


    *Rates apply to the Contiguous United States only ("The lower 48"). Additional charges may apply for orders outside this area.
    You will be contacted by email before your order ships if additional shipping charges apply.

    See map for estimated delivery (business days).

    Please allow an additional day for delivery if UPS Holiday occurs on your order day, expected delivery day, or any day in-between.
    These times can be impacted by weather and other conditions that are beyond our control and consequently are not guaranteed
    .

    Oversized Items & Diploma Frames

    Select items require additional shipping because of the size or weight of the item. All items that require additional shipping have a notification in the item description and the additional charge will automatically be applied to your total. Only Ground shipping is available for these items and all orders will automatically be changed to ground shipping if another method is chosen.


    Free Shipping Pormotion Exclusions


    The following items are excluded from free shipping promotions. If your order contains one of these items, the free shipping discount will not apply to your order.

    • Course materials
    • Drop-ship items
    • Special order items
    • Technology: Laptops, Tablets, Desktops, Software
    • Graduation: Diploma Frames, Custom Cap & Gowns
    • Tailgate: Tents, Chairs, Tables
    • Products from following brands: Blakeway Worldwide Panoramas, Victory Tailgate, Grimm Industries