Shipping Info


NOTICE: Orders are NOT processed/shipped on Saturdays, Sundays, or holidays.
Shipping charges will not be refunded on returns. Exchanges will be subject to new shipping charges.

Pick Up

Curb-Side Pick Up and In-Store Pick Up orders are processed Monday-Friday only and typically take 1-2 days, but could take longer during busy seasons. Your order will not be available for pickup until you receive an email letting you know your order is ready. You must pick up your order on the chosen pick up date(s) OR within 7 days of receiving your order pick up email if no dates are specified. If you fail to pickup your order within this timeframe, your order will be cancelled. If you cannot pick up your order within this deadline, please contact us to make alternate arrangements.

Curb-Side Pick Up - Monday through Friday - 8:30am to 4:30pm:
Please have your order number and phone number used on the order ready and come to the North parking ramp entrance of the Memorial Union (near the fountain). Click here for a map. Enter the circle drive (do not enter the parking ramp) and call 515-294-8357. We'll bring your order out to you and you'll be on your way!

In-Store Pick Up: 
Come to the Tech Cyte counter inside the ISU Book Store. This is the counter closest to the parking ramp entrance. You will be required to show a photo ID or University ID when picking up. 

 

Shipping Rates

*Rates apply to Contiguous United States only ("The lower 48"). Additional charges may apply for orders outside this area.
You will be contacted by email before your order ships if additional shipping charges apply.

See map for estimated delivery (business days).

Please allow additional day for delivery if UPS Holiday occurs on your order day, expected delivery day, or any day in-between.
These times can be impacted by weather and other conditions that are beyond our control and consequently are not guaranteed
.

Oversized Items & Diploma Frames

Select items require additional shipping because of the size or weight of the item. All items that require additional shipping have a notification in the item description and the additional charge will automatically be applied to your total. Only Ground shipping is available for these items and all orders will will automatically be changed to ground shipping if another method is chosen.

 

Holiday Shipping Deadlines

Want it there for the holidays? Make sure you order by these dates for delivery by December 24.*
December 14 - Ground to Address outside of Iowa
December 15 - Ground to Iowa Address
December 22 - UPS 2nd Day Air®
December 23 - UPS Next Day Air®