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Apple® & Dell® Certified Technicians
On-campus Diagnostics & Repair
Memory & Peripheral Installation
Software Installation (Windows/MacOS)
Data Transfer, Backup and Restore
Internal and External Product Cleaning
SUPPORT SERVICES
TechCyte Service Center can help you with:
- Apple® & Dell® Hardware repair
- Evaluate, recommend, and install cards and drives into supported brands
- Provide computer data recovery for most computers and storage devices
SERVICE REQUEST PROCESS
Step 1: Use the Appointment Links above to book a service appointment.
Step 2: Bring your device to the TechCyte Service Center (in the ISU Book Store, Memorial Union) at the scheduled time.
Step 3: Check-in your device, share relevant information, and await final call for device pick up.
CONTACT US
Monday - Friday: 9am - 5pm (by appointment)
Saturday - Sunday: Closed
View updated store hours
Call: (515) 294-0238
Email: tcservice@iastate.edu
Book Your Service Appointment
It all starts with a simple service appointment. A calendar appointment is required as it allows our technicians team to prepare for your visit and create/queue repair requests on a first-come-first-serve basis.
Service for Students, Faculty & Staff
The TechCyte Service Center provides reliable and affordable repair service to students, faculty and staff for their personal/work Apple® and Dell® devices right here on-campus focus on minimizing downtime.
Service for Iowa State Departments
The TechCyte Service Center works with departments across the campus to provide Apple® and Dell®-centric diagnostic and repair services and provide fast turnaround times to minimize operation disruptions.
Cyclone Testimonials
Cyclones love repairing their devices with us. Read what they have to say about the TechCyte Service Center.
Joan E. Cunnick
Professor, Animal Science
"I love the location of the TechCyte repair and friendly nature of the people at the window. I had a difficult time with not knowing about the log-in appointment system which had been implemented after my previous visit 1+ year or so ago. However, the team worked with me as I was going out of town. I would recommend this location to others on campus."
Service Rates
The TechCyte Service Center rates are competitive with current industry rates to ensure students, faculty, staff and departments at the Iowa State University get the best-possible service rates while never leaving campus. Personal device repairs can be billed to your U-Bill or charged to a credit card. Departmental repairs can be charged to a Worktag or with an Iowa State Purchasing Card (P-Card).
| Service | Service Charge |
|---|---|
| Diagnostic/Check-In Fee (includes complimentary internal + external deep cleaning) | $74.99/device* |
| Data Transfer/Backup | $63.99/transfer device - Free with ISU Book Store external hard drive purchase. |
| Parts | Varies by part & warranty coverage |
| Standard Labor Rates | $74.99/hour |
| Cleaning - External: Wipe down of device display, keyboard, palmrest, top case, bottom case, etc. using computer safe supplies | $14.99/device |
| Cleaning - Internal: Opening of device to remove dust and debris from interior and ports. Liquid damage/removal NOT INCLUDED. | $29.99/device |
| Quick-fix: On-spot diagnosis & resolution for minor service requests | $20.00 |
Prices effective March 10, 2024
*Cost depends on computer and warranty coverage. Diagnostic/Check-In Fee may be waived depending on warranty coverage. For machines under warranty, a standard labor rate applies when not covered by vendor.
**Does not include cost of parts
***Proof of ownership required and computer must be in good working order. Standard labor rate applies if installation goes beyond one hour.