Apple® & Dell® Certified Technicians

On-campus Diagnostics & Repair

Memory & Peripheral Installation

Software Installation (Windows/MacOS)

Data Transfer, Backup and Restore

Internal and External Product Cleaning

Support Services

TechCyte Service Center can help you with:

  • Apple® & Dell® Hardware repair
  • Evaluate, recommend, and install cards and drives into supported brands
  • Provide computer data recovery for most computers and storage devices

Service Request Process

Step 1: Use the Calendar below to book a service appointment.

Step 2: Bring your device to the TechCyte Service Center (in the ISU Book Store, Memorial Union) at the scheduled time.

Step 3: Check-in your device, share relevant information, and await final call for device pick up.

Contact Us

Monday - Friday: 9am - 5pm (by appointment)
Saturday - Sunday: Closed
View updated store hours

Call: (515) 294-0238

DID YOU KNOW: Service charges for personal device repairs at the TechCyte Service Center are U-Bill eligible!

Book Your Service Appointment

It all starts with a simple service appointment. A calendar appointment is required as it allows our technicians team to prepare for your visit and create/queue repair requests on a first-come-first-serve basis.

Service for Students, Faculty & Staff

The TechCyte Service Center provides reliable and affordable repair service to students, faculty and staff for their personal/work Apple® and Dell® devices right here on-campus focus on minimizing downtime.

Service for Iowa State Departments

The TechCyte Service Center works with departments across the campus to provide Apple® and Dell®-centric diagnostic and repair services and provide fast turnaround times to minimize operation disruptions.

Cyclone Testimonials

Cyclones love repairing their devices with us. Read what they have to say about the TechCyter Service Center.

Joan E. Cunnick
Professor, Animal Science

"I love the location of the TechCyte repair and friendly nature of the people at the window. I had a difficult time with not knowing about the log-in appointment system which had been implemented after my previous visit 1+ year or so ago. However, the team worked with me as I was going out of town. I would recommend this location to others on campus."

DID YOU KNOW: Cyclones can get their computer's internals deep-cleaned for just $20!

Service Rates

The TechCyte Service Center rates are competitive with current industry rates to ensure students, faculty, staff and departments at the Iowa State University get the best-possible service rates while never leaving campus. Personal device repairs can be billed to your U-Bill or charged to a credit card. Departmental repairs can be charged to a Worktag or with an Iowa State Purchasing Card (P-Card).

ServiceService Charge
Diagnostic/Check-In Fee$54.00/device*
Memory Installation$45.00/computer**
Peripheral Installation$45.00/device**
Software Installation$45.00/application***
Multi-faceted installation (Multiple peripherals or software)$70.00
Data Transfer/Backup$70.00/transfer device - Free with ISU Book Store external hard drive purchase.
PartsVaries by part & warranty coverage
Standard Labor Rates$70.00/hour
Cleaning - External: Wipe down of device display, keyboard, palmrest, top case, bottom case, etc. using computer safe supplies$10.00/device
Cleaning - Internal: Opening of device to remove dust and debris from interior and ports. Liquid damage/removal NOT INCLUDED.$20.00/device

Prices effective April 3, 2023
*Cost depends on computer and warranty coverage. Diagnostic/Check-In Fee may be waived depending on warranty coverage. For machines under warranty, a standard labor rate applies when not covered by vendor.
**Does not include cost of parts
***Proof of ownership required and computer must be in good working order. Standard labor rate applies if installation goes beyond one hour.